Veterinary Hospital On Hold Messaging Sample
Click the play button to hear a sample of what your customers could hear on hold
Your hospital’s phone system is a vital tool when it comes to booking and communicating with customers. Like most businesses, your phones can sometimes get overwhelming amounts of traffic. And when things get busy, you have to place callers on hold. We understand you don’t want to. Nobody wants to wait on hold. But, sometimes, you have to do it. The question is - are you ignoring this important customer touch-point? Or are you looking to consistently deliver excellent customer service and professionalism even when you must place callers on hold?
We want to help you with professional on hold messages! Click the button to get started or continue reading to learn more.
“Our clients appreciate the variety of informative and upbeat messages. We appreciate how easy it is to keep them fresh. Everyone at clearonhold impressed us with their professionalism and helpfulness. We are very happy with our decision to use clearonhold.com
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Hold Happens
Like it or not, sometimes placing callers on hold is necessary. And since nobody likes to wait on hold, and since it poses an opportunity for customers to seek out a competitor, that moment is one that needs to be addressed.
Take a second to use the calculator below to think about the hold times at your business
EVERY SINGLE ONE OF THOSE CUSTOMERS IS AN OPPORTUNITY FOR MONEY IN YOUR POCKET!
Does the experience with your hospital invite them to stay on the line? Are you using that time to communicate other ways you can help them? Or does it pose an excuse for them to call a competitor?
“The turn around time and follow up has been fabulous! Love it so far!
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Take advantage of hold times with On Hold Messages
HOW DO ON HOLD MESSAGES HELP?
Improve Customer Service - When callers hear a voice communicating with them on the other end of the line, the time on hold seems much shorter. That’s because their mind stays engaged throughout the wait time and continues to come back to hear all about your business and the many ways you can help them. When their hold time seems shorter and it seems like you are getting back to the phone quicker, then the perception of the level of customer service you provide seems much better.
Enhance Professionalism - While on hold your customers are given information about YOUR company, YOUR products, and YOUR brand with professional-sounding music and messages. And this all makes you seem more professional. Why does professionalism matter? It earns you trust. Ultimately, customers need to decide they trust you before they buy. On hold messaging can be a powerful tool in earning that trust, especially if your customers mainly interact with you on the phone.
Communicate Lesser Known Services - Chances are your customers probably don’t know all the ways you can help them. They probably don’t even know all the reasons they should bring their pet in regularly. On hold messaging is a great way to communicate with and educate your pet owners in a subtle, non-threatening way that could earn you more frequent visits from some of those owners who just don’t know when to bring their pet in.
WHAT SHOULD YOU SAY?
We hear this question all the time! There are so many things you need to let your customers know and can use your on hold messages to communicate easily, but coming up with ideas can be intimidating. So we make it easy! We have a library of 250+ pre-written, veterinary-specific, messages to choose from, which we can tailor-fit for your hospital. Plus, we’ll give you some thoughts and ideas about some other things that may be unique to your hospital. On top of that, we send out a monthly email with new messages relevant to each month and season: All to make your job easier!
CAN YOU PICK THE MUSIC AND VOICE?
Yes! Our on hold messaging service is FULLY CUSTOM to your hospital. Which means you can pick everything. We have an array of voice selections, making it super easy to find one that resonates with your demographic. Plus, we have a huge music selection which allows you to set precisely the tone and image you want to portray. And if you want advice, we are happy to give it. Our experts can help you in any way you would like.
“I need to order new phones. We are getting so much busier. I think it has a lot to do with the fact that we are handling the calls so much better. You guys do a great job!
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Why is clearonhold the best option for veterinarians?
At clearonhold we love our veterinary clients and have invested heavily for many years to help veterinarians all over the country with the easiest On Hold Messaging platform available. That experience has allowed us to create a system that allows you to keep your messaging up to date, fresh, and specific to your hospital quickly and easily - because we know how valuable your time is. With us you can put together a 100% custom on hold messaging production in less than 10 minutes. We give you access to 250+ topics to choose from so you wont have any trouble thinking of what to say. We have the quickest turn around time in the industry. And we work with veterinarians in every corner of the USA and have developed an understanding of the challenges and personal experiences of veterinarians all across the country so we can help craft messages that communicate perfectly with your demographic. Also, we love our customers and we want to help you succeed. So please, give us a chance we want to help you!
Don’t WASTE Another Opportunity!
GET STARTED WITH CLEARONHOLD TODAY!
CALL 1.888.465.3661
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